Airtel Cellular :- How effective is it claim “Bharti Airtel crosses 100 million customers mark ” By SRK
(2 votes, average: 4.50 out of 5)
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This is the article you can read in the below link :-
Does Airtel really care for their loyal customers. Me being a user a from past 5 years the blunt reply is no.They really don’t care. Hence they should not take pride in such a claim.
I shifted to Bangalore around 4.5 years back. I was looking for a connection which maybe a little expensive but reliable. This was to be my single point of contact. After doing a little research and asking consulting friends, I was made to believe Airtel is a bit expensive but offer better services. At that time since reliable connection was my salient point I went for an Airtel connection.
Our office had real good corporate plans from Hutch, but none from Airtel. Reason – Airtel wants high volumes and they are not interested in small volumes. Second their service is so good anyone would buy them even if it is for a higher cost. I was one among them ready to pay that extra cost. Three years (2005 – 2007), Airtel service was just satisfactory, felt nothing better than hutch or Vodafone. Then came 2008 and the service started deteriorating. Finally came the time since Aug 2008 not only service went from OK to BAD, but started getting call drops. Which means call drops every 2-3 secs (note not minutes seconds ), and they would charge me 1 Rupee for each of these calls.I called customer service . The reply received was a standard answer – “We will log a complaint and we will address you problem in 24 working hours.” It is June 2009 very soon it will be a year and nothing has changed .On an average I am paying minimum 1500 Rs sometime even close to 2000 Rs all for no fault of mine. Airtel charges me for 1 sec 1 rupee. Constant calls to Airtel only will receive a standard answer “We are improving our service and going for 3 G, the problem will be very soon rectified.” However I have come to conclusion, they are doing this on purpose to shift customers to 3G. And probably introduced call drops to earn them higher revenue for laying their infrastructure.
This is not a problem with me alone.I went and checked with many other people. Many of they have shifted to other providers or shifted to prepaid option and use another service for outside calls.
Also towards the 2008 , our office managed to get a corporate offer not very good but better than individual plan. When I contacted the person, I was told such a connection can be given only if you take a new number. We are all are aware, such cannot be the case. They should give us the new plan in the same number , but since it will not get credited to his account he does not want to do this service to us.
Let me know if there are others with the same problem.I am just waiting for the same number different provider scheme to come.Else shift to a new provider.For now I am opting for a BSNL line.I am providing a snapshot of the bill for validity of this data.
Submitted By SRK
I have been using Airtel for a while and the quality of the connection has been good. In places with weak signal (office building), I too have faced the call-dropping problem. I have prepaid connection.
This is best example for good business . if you want grow ur business maitain the best quality cost doesn’t matter. Airtel is maitaining the quality and no comprimose on cost
Yes..
I am also facing problems with airtel.. so as my friends.
Exactly himashu services were good and are probably ok for prepaid but not for postpaid.Thats the reason I recommend prepaid and not post paid. Also you dont pay rental there.